SWF PLUMBING PRO LLC — TERMS & CONDITIONS

Last Updated: 12/14/2025

Welcome to SWF Plumbing Pro LLC (“SWF Plumbing Pro,” “Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, contact/booking forms, phone, email, SMS text messaging, and our plumbing services (collectively, the “Services”).

By using our website, submitting a form, requesting service, scheduling an appointment, or receiving Services from us, you agree to these Terms. If you do not agree, do not use our website or Services.

1. Company Information

Business Name: SWF Plumbing Pro LLC
Phone: (954) 804-2501
Email: [email protected]
Office Address: 10603 NW 32nd Court, Sunrise, FL 33351

Service Areas (South & Central Florida):
We serve Broward County and surrounding areas, including (but not limited to): Hialeah, Altamonte Springs, Winter Garden, Winter Park, Lakeland, Clermont, Orlando, Kissimmee, Davenport, Apopka, Winter Haven, Ocoee, and nearby areas.

2. Services Provided

We provide residential and commercial plumbing services, which may include:

Plumbing Repair & Installation

Pipe repair and replacement

Sink/faucet repair and installation

Toilet repair and installation

Shower/bathtub repair

Garbage disposal installation

Water heater repair and installation

Leak detection and repairs

Fixture replacement

Drain & Sewer Services

Drain repairs and clog removal

Sewer line repair (where applicable)

Main water line repair

Camera inspection (including septic line camera inspection only, when applicable)

Emergency Plumbing (24/7 Availability)

Burst pipes

Emergency plumbing repairs

Urgent leak mitigation support (plumbing-related)

Remodeling / Upgrade Plumbing

Kitchen plumbing

Bathroom remodeling plumbing

Commercial Plumbing

Offices, restaurants, retail, and other commercial properties

Important: Availability depends on scheduling, technician availability, parts availability, travel distance, safety, and site access.

3. Services Not Provided

To avoid misunderstandings, we do not provide:

Septic pumping

Septic repair or replacement

Septic maintenance

Trenchless / no-dig drain line repair

Any septic-related services beyond camera inspection only

If you need these services, we may recommend that you contact a specialized provider.

4. Customer Responsibilities

Customers agree to:

Provide accurate and complete information when requesting or booking service

Ensure safe and clear access to work areas (including gates, lockboxes, pets, parking, codes, etc.)

Inform us of known hazards (water damage, mold risk, sewage exposure, structural concerns, prior repairs, etc.)

Maintain safe working conditions for our technicians

We may refuse, pause, or postpone service if conditions are unsafe or inaccessible.

5. Estimates, Pricing & Authorization

Estimates are based on information available at the time and may change after on-site inspection or diagnosis.

Emergency/after-hours service may be billed at higher rates.

If additional issues are discovered after work begins, we will communicate the change and obtain approval before proceeding whenever reasonably possible.

6. Payments & Billing

Payment is due at the time of service unless otherwise agreed in writing.

Accepted payment methods may include cash, credit/debit cards, bank transfer, or other methods we specify.

Unpaid balances may incur late fees and/or collection costs where permitted by law.

If payment is not received, we may suspend future service and pursue lawful remedies to collect amounts owed.

7. Cancellations, Rescheduling & No-Shows

You may cancel or reschedule at least 24 hours in advance without penalty.

Same-day cancellations and no-shows may result in a service/trip charge.

If emergency/urgent dispatch has already occurred, a fee may still apply.

8. Warranty Policy

We may offer a limited workmanship warranty for certain services. Warranty terms (length and scope) vary by job and may be communicated at the time of service and/or on your invoice.

Warranty coverage does not apply if:

The customer or a third party alters, tampers with, or modifies our work

Damage is caused by misuse, neglect, abuse, or failure to follow care instructions

Issues arise from pre-existing conditions or unrelated plumbing/structural problems

Plumbing systems are significantly aged/corroded beyond reasonable repair expectations

Manufacturer warranties may apply to parts/equipment installed and are subject to the manufacturer’s terms.

9. Limitation of Liability

To the fullest extent permitted by law, SWF Plumbing Pro LLC is not liable for:

Pre-existing plumbing issues or structural defects

Hidden leaks/defects within walls, floors, ceilings, or underground lines that were not reasonably discoverable

Water/property damage occurring before our arrival

Failures caused by old, corroded, or improperly installed systems that predate our work

Indirect, incidental, consequential, special, or punitive damages (including loss of use, lost income, or business interruption)

Our total liability for any claim relating to Services is limited to the amount paid for the specific service at issue.

10. Website & Booking System Rules

By using our website or online booking system, you agree not to:

Submit false, misleading, or fraudulent information

Attempt to interfere with the website’s functionality or security

Use the website for unlawful purposes

We may update, modify, suspend, or discontinue any part of the website or booking system at any time.

11. SMS & Email Communication Consent

By providing your phone number and/or email (via our website, booking form, or other communication channels), you consent to receive communications from SWF Plumbing Pro LLC, including:

Appointment confirmations

Appointment reminders

Service updates and technician status notifications

Follow-up messages after service

Occasional promotional or educational messages only if you have explicitly opted in

You understand and agree:

Message and data rates may apply depending on your carrier plan

Message frequency may vary based on your service activity and preferences

You can opt out anytime by replying “STOP” to any SMS message

For help, reply “HELP” (or contact us directly)

Consent is not a condition of purchase or service.
We do not sell or share your phone number with third-party marketers.

12. How Customers Opt In to SMS

Customers may opt in to receive SMS messages by:

Submitting a website contact/booking form and providing a phone number and agreeing to the SMS consent statement/checkbox

Requesting service communications by phone, SMS, or email where applicable

We store opt-in data in our systems as proof of consent.

13. Privacy & Data Handling

We collect only the information necessary to:

Respond to inquiries

Schedule and complete services

Provide service-related updates and reminders

Maintain accurate service and billing records

We do not sell personal information to third-party marketers.
Please review our Privacy Policy for more details.

14. Refund Policy

Due to the nature of plumbing service work, refunds are not guaranteed.

Refunds, adjustments, or re-work may be considered if:

There is a clear workmanship issue directly related to work we performed

The issue is reported within the applicable warranty/service period

Refunds do not apply to:

Diagnostic/inspection fees

Dispatch/trip charges

Work impacted by pre-existing/unrelated plumbing issues

Each request is evaluated case-by-case.

15. Service Limitations & Risk Acknowledgment

You acknowledge:

Plumbing systems can be affected by age, installation quality, prior repairs, and building conditions

Additional issues may be discovered once work begins that were not visible during initial inspection

Severe blockages, root infiltration, structural pipe damage, or collapsed lines may require additional work beyond the initial estimate

We will communicate significant findings and request approval before additional billable work where possible.

16. Intellectual Property

All website content (text, logos, graphics, images, layout, and design) is the property of SWF Plumbing Pro LLC or its licensors and is protected by applicable intellectual property laws. You may not copy or reuse content without prior written permission.

17. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

18. Changes to These Terms

We may update these Terms at any time. Updates will be posted on our website with an updated “Last Updated” date. Continued use of our website or Services after changes constitutes acceptance of the revised Terms.

19. Contact Information

For questions about these Terms & Conditions, contact:

SWF Plumbing Pro LLC
Phone: (954) 804-2501
Email: [email protected]
Address: 10603 NW 32nd Court, Sunrise, FL 33351