SWF PLUMBING PRO LLC – TERMS & CONDITIONS

Last Updated: 12/10/2025

Welcome to SWF Plumbing Pro LLC (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, booking system, communication channels, and plumbing services. By accessing our website or scheduling service with us, you agree to comply with these Terms in full.

1. Company Information

Business Name: SWF Plumbing Pro LLC
Phone: (954) 804-2501
Email: [email protected]
Address: 10603 nw 32nd court sunrise Florida 33351

Service Areas (South & Central Florida):
Broward County, Hialeah, Altamonte Springs, Winter Garden, Winter Park, Lakeland, Clermont, Orlando, Kissimmee, Davenport, Apopka, Winter Haven, Ocoee, and surrounding areas.

2. Services Provided

SWF Plumbing Pro LLC provides the following residential and commercial plumbing services:

Plumbing Repair & Installation

Plumbing pipe repair

Sink and faucet repair and installation

Toilet repair and installation

Shower and bathtub repair

Garbage disposal installation

Water heater repair and installation

Leak detection

Fixture replacement

Drain and Sewer Services

Drain repair and clog removal

Sewer line repair

Main water line repair

Camera inspection (including septic line inspection only)

Emergency Plumbing Services (Available 24/7)

Burst pipes

Water damage cleanup

Emergency plumbing repairs

Home and Remodeling Plumbing

Kitchen plumbing

Bathroom remodeling plumbing

Commercial Plumbing Services

Office plumbing

Restaurant plumbing

Retail and commercial building plumbing

3. Services Not Provided

To avoid misunderstandings, SWF Plumbing Pro LLC does not provide:

Septic pumping

Septic repair or replacement

Septic maintenance

Trenchless or no-dig drain line repair

Any septic-related services beyond camera inspection only

If a customer requires these services, we will inform them and recommend seeking a specialized septic provider.

4. Acceptance of Terms

By using our website, submitting a booking form, contacting us, or scheduling service, you acknowledge that you:

Have read and understood these Terms

Agree to be bound by these Terms

Have the authority to enter into this agreement

If you do not agree with these Terms, you should not use our website or services.

5. User Responsibilities

Customers agree to:

Provide accurate and complete information when booking service

Ensure safe and clear access to work areas

Notify us of any known plumbing issues, prior repairs, water damage, or hazards

Understand that we may refuse or postpone service if conditions are unsafe

Failure to disclose relevant information may result in additional fees or service limitations.

6. Estimates, Pricing and Payments

All quotes and estimates are based on the information available at the time and may change after on-site inspection.

Emergency and after-hours services may be billed at higher rates.

Payment is due at the time of service unless otherwise agreed to in writing.

Accepted payment methods may include cash, credit or debit cards, bank transfer, or other methods specified by SWF Plumbing Pro LLC.

Unpaid balances may incur late fees, collection costs, or legal fees where permitted by law.

7. Cancellations and Rescheduling

Appointments may be canceled or rescheduled at least 24 hours in advance without penalty.

Same-day cancellations or no-shows may result in a service or trip charge.

Emergency or urgent dispatch services may not be cancellable once a technician has been dispatched, and a fee may still apply.

8. Warranty Policy

SWF Plumbing Pro LLC may offer a limited warranty on labor for certain services. The specific warranty duration and coverage may vary by job and will be communicated at the time of service.

Warranty coverage does not apply if:

The customer alters, tampers with, or modifies the work after completion

Damage is caused by misuse, neglect, abuse, or failure to follow care instructions

Issues arise from pre-existing conditions or unrelated plumbing or structural problems

The plumbing system is significantly aged or deteriorated beyond reasonable repair expectations

Manufacturer warranties may apply to parts or equipment installed and are subject to the manufacturer’s terms.

9. Limitation of Liability

To the fullest extent permitted by law, SWF Plumbing Pro LLC is not liable for:

Pre-existing plumbing issues or structural defects

Hidden leaks, defects, or damage within walls, floors, ceilings, or underground lines that were not reasonably discoverable

Any water damage or property damage occurring before our arrival

Failures or damages caused by old, corroded, or improperly installed systems that predate our work

Indirect, incidental, consequential, or special damages, including but not limited to loss of use, loss of income, or business interruption

Our total liability for any claim relating to services provided is limited to the amount paid by the customer for the specific service at issue.

10. Website and Booking System Terms of Use

By using our website or online booking system, you agree:

Not to submit false, misleading, or fraudulent information

Not to attempt to interfere with the proper functioning of the website

Not to use the website for any unlawful purpose

We reserve the right to update, modify, suspend, or discontinue any part of the website or booking system at any time without prior notice.

11. SMS and Email Communication Consent

By submitting your phone number, email address, or contact information on our website, booking form, or through any communication channel, you consent to receive communications from SWF Plumbing Pro LLC, which may include:

Appointment confirmations

Appointment reminders

Service updates and technician status notifications

Follow-up messages after service

Occasional promotional or marketing messages, if permitted

You understand and agree that:

Message and data rates may apply depending on your mobile carrier plan

The frequency of messages may vary based on your service activity and preferences

You may opt out of SMS messages at any time by replying “STOP” to any message. You may request help by replying “HELP.”

We do not sell or share your phone number with third-party marketers.

12. How Contacts Opt In to SMS

Customers opt in to receive SMS messages from SWF Plumbing Pro LLC by:

Completing and submitting a contact or booking form on our website and providing their phone number

Acknowledging and agreeing to a consent statement or checkbox explaining that they will receive service-related text messages and reminders

All opt-in data is stored within our customer relationship management system as proof of consent.

13. Privacy and Data Handling Summary

We collect only the information necessary to:

Respond to inquiries

Schedule and complete services

Provide updates and reminders related to scheduled services

Maintain accurate service and billing records

We do not sell personal information to third-party marketers. Data may be shared only with trusted service providers or platforms necessary to operate our business (such as payment processors or communication tools), subject to appropriate safeguards.

A full Privacy Policy may be provided on a separate page or upon request.

14. Intellectual Property

All content on our website, including but not limited to text, logos, graphics, images, and layout, is the property of SWF Plumbing Pro LLC or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any content without prior written permission.

15. Refund Policy

Due to the nature of plumbing and service work, refunds are not guaranteed.

Refunds, adjustments, or re-work may be considered if:

There is a clear workmanship issue directly related to the service we performed

The issue is reported within the applicable warranty or service period

Refunds do not apply to:

Diagnostic or inspection fees

Trip or dispatch charges

Work impacted by pre-existing or unrelated plumbing issues

Each situation will be evaluated on a case-by-case basis.

16. Service Limitations and Risk Acknowledgment

You acknowledge that:

Plumbing systems can be complex and affected by age, installation quality, prior repairs, and building conditions

Additional issues may be discovered once work begins that were not visible during initial inspection

Severe blockages, root infiltration, structural pipe damage, or collapsed lines may require additional work and cost beyond the initial estimate

We will communicate any significant findings and obtain approval before performing additional billable work where possible.

17. Changes to These Terms

SWF Plumbing Pro LLC reserves the right to update or modify these Terms at any time. Any changes will be posted on our website with an updated “Last Updated” date. Continued use of our website or services after such changes constitutes acceptance of the revised Terms.

18. Contact Information

For questions about these Terms & Conditions, or to request additional policy information, contact us at:

SWF Plumbing Pro LLC
Phone: (954) 804-2501
Email: [email protected]
Address: 10603 nw 32nd court sunrise Florida 33351